The University Registrar web site is one of the University of Missouri's mission-critical sites, providing information and services for over 30,000 students and faculty, staff, alumni and parents. The site had grown organically over a five year period resulting in information duplication and inconsistencies. This, in addition to site usability problems, frustrated both site users and departmental staff.
The new University Registrar site features a user-centered site architecture with information gateways specifically for faculty, staff, alumni and parents. Registration processes and policies were clarified; jargon was eliminated and information components were cross-linked extensively providing more avenues for access.
Competitive analysis, user interviews, card sorting, information architecture, interface design, project management
- Completed a competitive analysis of peer institution registrar sites paying specific attention to terminology and unique services provided.
- Conducted interviews with site users and Registrar staff to identify user expectations and problems with the current site.
- Lead card sorting exercise with current students to inform the reorganization of the site's information.
- Inventoried current site content and worked with University Registrar staff to decide what content should be revised or removed.
- Developed new information architecture for site using user research data.
- Created new interface design and developed a prototype site for testing before passing it off to the graphic design and development team.
- Lori Croy — strategy, stakeholder meetings
- Josh Nichols — graphic design, XHTML, CSS
- Jason Rollins — CMS implementation and launch
- Christine Deane — writing
- Chris Blose — editorial